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Shipping & Returns

SHIPPING & RETURNS POLICY

Last updated October 22, 2020

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Products must be unused and in the same condition that you received them, in their original packaging with all included accessories intact. We will refund you once we have received and processed your returned item. We typically process your returned items for evaluation & investigation. If it meets our warranty requirements, a refund will be given or a brand new replacement unit (depends on what you prefer) will be sent to you at our cost. All coils and metal detectors have a 2-year warranty from the date of purchase. 

 

EXCHANGE

You can exchange your item(s) within the 7 day period. Products must be unused and in the same condition that you received it, in their original packaging with all included accessories intact. Please note you may incur an additional postage charge in certain circumstances.

 

RETURN PROCESS

To return an item, please email customer service at info@detechdetect.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and products must be unused and in the same condition that you received it, in their original packaging with all included accessories intact, and mail your return to the following address:

Return to:


VELIHOPETRADE LTD - Velislav Terziev

Address 1:   Unit M1

Address 2:   Riverside Industrial Estate

City:             Littlehampton

PCode:          BN17 5DF

County:       West Sussex

Country:      United Kingdom

Phone:       +447496858455

Attn: Returns

RMA: #

 

Please note: You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS   

For defective or damaged products, please contact us at the customer service number or contact us at info@detechdetect.com to arrange a refund or exchange.

 

SHIPPING

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will dispatch purchased items with tracked delivery information in 2 working days after receiving cleared payment. We did not ship to PO Box.

 

Scotland(Dumfries, Edinburgh, Glasgow, Kilmarnock, Motherwell), England, Wales  - 3 - 5 Days excluding handling time.

Channel Islands, Isle of Man -   5 - 7 Days excluding handling time.

Scotland(Aberdeen, Dundee, Falkirk, Outer Hebrides, Inverness, Kirkwall, Kirkaldy, Paisley, Perth, Galashiels, Shetland Islands), Northern Ireland 5 - 9 Days

excluding handling time.

Austria, Belgium, Germany, France, Luxembourg, Netherlands  - 3 - 5 Days excluding handling time.

Italy, Switzerland, Vatican City State (Holy See), Liechtenstein, San Marino, Andorra - 3 - 5 Days excluding handling time.

Ireland, Denmark, Sweden, Spain, Portugal, Poland, Czech Republic, Slovakia, Hungary 5 - 7 Days excluding handling time.

Bulgaria, Cyprus, Estonia, Greece, Croatia, Lithuania, Latvia, Malta, Slovenia, Romania, Finland, Norway - 5 - 7 Days excluding handling time.

Monaco, Iceland, Albania, Bosnia and Herzegovina, Macedonia, Montenegro, Serbia, Belarus, Ukraine, Georgia, Gibraltar, Moldova Republic of, Greenland, Faroe Islands, Russia, Svalbard and Jan Mayen Islands, China, Hong Kong, Macau, Japan, Mongolia, South Korea, Taiwan, Armenia, Azerbaijan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates, Yemen, Afghanistan, Brunei, Cambodia, East Timor, Indonesia, Laos, Malaysia, Philippines, Singapore, Thailand, Vietnam, Myanmar, Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan, Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, Sri Lanka, British Indian Ocean Territory, Tanzania, Kenya, Uganda, Rwanda, Burundi, Djibouti, Eritrea, Ethiopia, Somalia, Comoros, Mauritius, Seychelles, Malawi, Zambia, Zimbabwe, Madagascar, Mayotte, Mozambique, Reunion, Angola, Cameroon, Central African Republic, Chad, Congo Democratic Republic of, Equatorial Guinea, Gabon, Sao Tome and Principe, Algeria, Egypt, Libya, Morocco, Tunisia, Western Sahara, Botswana, Lesotho, Namibia, South Africa, Swaziland, Benin, Burkina Faso, Cape Verde, Ivory Coast, Gambia, Ghana, Guinea, Guinea-Bissau, Liberia, Mali, Niger, Nigeria, Senegal, Sierra Leone, Togo, Mauritania, Saint Helena, Fiji, New Caledonia, Papua New Guinea, Vanuatu, Solomon Islands, Guam, Kiribati, Marshall Islands, Micronesia Federated States of, Nauru, Northern Mariana Islands, Palau, American Samoa, Cook Islands, French Polynesia, Niue, Pitcairn Islands, Samoa, Tokelau, Tonga, Tuvalu, Wallis and Futuna Islands, Australia, New Zealand, Norfolk Island, Cocos (Keeling) Islands, Christmas Island -10- 15 Days excluding handling time.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: info@detechdetect.com

 

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